Cloud jobs processing queue times may be long

Incident Report for Telestream Status

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 11:45 UTC

Update

All systems are now back to full operational status. We continue to monitor performance to ensure stability.
Please note: due to the ongoing AWS issue, some users may experience delays.

Posted Oct 20, 2025 - 20:39 UTC

Update

Due to the outage, Telestream are still experiencing issues with Cloud processing times

Posted Oct 20, 2025 - 15:43 UTC

Monitoring

Systems are back to fully operational mode.
We are monitoring the results.

Posted Oct 20, 2025 - 11:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 10:15 UTC

Identified

Due to an issue in AWS, our cloud platforms are affected and processing queue times may be degraded.
https://health.aws.amazon.com/health/status

In Vantage Gateway - us-east-1 jobs processing queue times are affected.

Posted Oct 20, 2025 - 10:09 UTC

This incident affected: EDC (API) and Telestream Cloud (Workers - AWS).